As a managed services provider, we equip our clients with access to leading network technologies and management expertise without requiring high initial capital expenditures or ongoing investments in technology upgrades. Our Managed Services include on-site monitoring with 24 x 7 alerting and response, performance monitoring and analysis, CIO-level consulting, and systems maintenance. Managed Services enable our clients’ internal IT staffs to focus on strategic activities rather than ongoing network support. VectorUSA works closely with you to define and assess your operational goals and develop a plan to achieve them. And we help take advantage of new and emerging technologies without disrupting current operations.
SUPPORT
IT Service Desk 24.7.365. Our U.S based Service Desk technicians provide superior customer service and support to your employees 24.7.365 – freeing you to focus on growing your business. Our seamless integration with our Network Operations Centers ensures even the most complex issues are solved efficiently and effectively.
Continuous monitoring and incident support. Our seasoned technical teams are ready to investigate and resolve all your technology issues, whether generated by our Remote Monitoring and Management alerts or raised by your Team.
On-site emergency response. Our entire approach is based on pro-activity, making sure you’re best equipped for the now while preparing for the future. We offer full, high-level advisory and consulting services as part of every engagement. And we don’t hide in a data center – we work directly with you!
MANAGEMENT
IT program and project management. VectorUSA develops a plan, bringing together the information on projects, resources, time-scales, monitoring, and control – all to ensure regular reviews and accountability of management, stakeholders and suppliers.
Service management and reporting. The objective of service management and reporting is to analyze and deliver service measurement information to decision-makers in a form that encourages informed decisions and action.
Cloud application management. Our Cloud application management services help our clients take advantage of the flexibility and economics of Cloud computing by offering Cloud-enabled service components across the application.
PLANNING
Enterprise network, server and storage management. VectorUSA recommends the storage platforms best-suited for your business. We review current applications, conduct back-up assessments and determine the optimal solutions for your environment.
Business continuity planning. When unforeseen circumstances take your business down, we get it back up and running. Our business continuity services give you peace of mind that you’ll be able to access your data and applications whenever, wherever you are…even after a major disaster.
Strategic planning and consulting services. Our technology consultants help align your IT strategy with your business and goals for finance, operations, marketing and sales.
