IT Service Desk 24.7.365. Our U.S based Service Desk technicians provide superior customer service and support to your employees 24.7.365 – freeing you to focus on growing your business. Our seamless integration with our Network Operations Centers ensures even the most complex issues are solved efficiently and effectively.
Continuous monitoring and incident support. Our seasoned technical teams are ready to investigate and resolve all your technology issues, whether generated by our Remote Monitoring and Management alerts or raised by your Team.
On-site emergency response. Our entire approach is based on pro-activity, making sure you’re best equipped for the now while preparing for the future. We offer full, high-level advisory and consulting services as part of every engagement. And we don’t hide in a data center – we work directly with you!
IT program and project management. Our MSP team develops a plan, bringing together the information on projects, resources, time-scales, monitoring, and control – all to ensure regular reviews and accountability of management, stakeholders and suppliers.
Service management and reporting. The objective of service management and reporting is to analyze and deliver service measurement information to decision-makers in a form that encourages informed decisions and action.
Cloud application management. Our Cloud application management services help our clients take advantage of the flexibility and economics of Cloud computing by offering Cloud-enabled service components across the application.
Enterprise network, server and storage management. VectorUSA recommends the storage platforms best-suited for your business. We review current applications, conduct back-up assessments and determine the optimal solutions for your environment.
Business continuity planning. When unforeseen circumstances take your business down, we get it back up and running. Our business continuity services give you peace of mind that you’ll be able to access your data and applications whenever, wherever you are…even after a major disaster.
Strategic planning and consulting services. Our managed services provider technology consultants help align your IT strategy with your business and goals for finance, operations, marketing and sales.
Change isn’t easy, especially if it involves moving away from an IT environment and infrastructure your organization has utilized for years. Use this guide as a resource for evaluating managed service providers to ensure you partner with the right company to meet your organization’s needs.
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