Privacy Policy

ONLINE PRIVACY POLICY 

 

Scope of this Policy

VectorUSA (the “Company,” “us,” or “we”) has developed this privacy policy out of respect for the privacy of individual consumers. This policy describes the Personal Information we collect, use, and disclose, both offline and online, about individual consumers who visit or interact with this website or related online services, utilize the chat feature on our website, communicate with us by telephone, and visit any of our offices, stores, facilities, or locations, purchase or inquire about any of our products or services, or otherwise interact or do business with us. “Personal Information” means any information that identifies, relates to, describes, references, or can reasonably identify an individual.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some directly from you when voluntarily submit information using a form on the website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. We may also collect some information about you from our vendors and/or third parties that provide services to us. For more information on the categories of sources from which we collect Personal Information, see the section titled “Sources of Personal Information” below.

Additionally, whenever you communicate, interact, or do business with us, we will collect Personal Information from you or about you in the course of our interaction or dealings with you, whether online or offline.

This policy does not apply to information collected from or about job applicants regarding their application for employment or candidacy. If you are a job applicant, click HERE for our Job Applicant Notice and Privacy Policy.

This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries. If you are a California resident (who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees), you may request access to our Employee Privacy Policy by sending an email to privacy@vectorusa.com.

Consent to Disclose Personal Information When Using Chat Function

By using the chat feature, you consent to our collection and analysis of all Personal Information provided. The chat feature utilizes a chatbot or artificial intelligence technology. We utilize a vendor called HubSpot (“Chat Vendor”) to process, analyze, and store the contents of the chat on our behalf. The Chat Vendor may disclose information you provide to other Chat Vendor customers and/or their affiliated entities, distributors, agents, and contractors. Additionally, the Chat Vendor uses integrations which may make information you provide available to other vendors our Company uses. For more information on how the Chat Vendor may use or disclose your Personal Information, please review their privacy policy HERE. By using these forms and features, you direct the Company to disclose to and share with the Chat Vendor any Personal Information you provide. You cannot use the chat feature without consenting to these terms and to the disclosure of your Personal Information to the Chat Vendor who may use or disclose the information for their own commercial purposes. If you do not consent to such disclosure, please do NOT use the chat feature.

Consent to Use of AI Technology When Calling Company

The Company’s phone system is supported by a third party vendor, Gong (“Telephone AI Vendor”), that utilizes AI technology. The Telephone AI Vendor may record and transcribe information from incoming calls in real-time use the information for its own purposes, including to train its AI model. The Telephone AI Vendor may disclose information you provide to their affiliated entities, distributors, agents, and contractors. Additionally, the Telephone AI Vendor uses integrations which may make information you provide available to other vendors our Company uses. For more information on how the Telephone AI Vendor may use or disclose Personal Information, please review their privacy policy HERE. By calling the Company, you consent to the collection and analysis of any Personal Information provided. If you do not consent to such use and disclosure, please do NOT call the Company. 

Collection of Personal Information and Sensitive Personal Information

Based on your specific transactions and interactions with us or our website, we will or may collect, and we have in the last 12 months collected, the following categories of Personal Information from or about you. For each category of information, we identify the categories of third parties, service providers, and contractors to whom we have disclosed, sold, and/or shared the information in the last 12 months. The examples provided in each category are not intended to be an exhaustive list or an indication of all specific pieces of information we collect from or about you in each category, but rather the examples are to provide you a meaningful understanding of the types of information that may be collected within each category.

 

Category

Identifiers

Examples

Name, alias, social security number, date of birth, driver’s license number, state identification card number, IP address, or Company ID number.

Disclosed in the Last 12 Months To

  • Financial institutions
  • Government agencies
  • Promotional or other fulfilment vendors
  • Marketing support vendors and vendors that support managing or hosting the website
  • Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone
  • Lead providers (referral sources)
  • Transaction support vendors (e.g., check guaranty, payment processors)
  • Data analytics vendors (e.g., Cookiebot, Google Analytics, Hubspot, LinkedIn, YouTube, ZoomInfo)
  • Digital advertising vendors and ad trackers (e.g., Google Ads, Hubspot, LinkedIn, YouTube, ZoomInfo)
  • AI vendors
  • Video content hosts and providers (e.g., HubSpot, YouTube)
  • Consumer reporting agencies or credit reporting agencies
  • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
  • Insurance carriers, administrators, and brokers
  • Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)
  • Our affiliated entities, including parent and subsidiary entities
  • Original equipment manufacturers (OEM) (suppliers and makers of the products we sell or lease to our customers)

Sold To or Shared With

For data collected through our website, we sell some of this data to Data Analytics Vendors, Digital Advertising Vendors and Ad Trackers, AI Vendors, and Video Content Hosts and Providers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

 

Category

Contact Information

Examples

Home, postal or mailing address, email address, home phone number, cell phone number.

Disclosed in the Last 12 Months To

  • Financial institutions
  • Government agencies
  • Promotional or other fulfilment vendors
  • Marketing support vendors and vendors that support managing or hosting the website
  • Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone
  • Lead providers (referral sources)
  • Transaction support vendors (e.g., check guaranty, payment processors)
  • Data analytics vendors (e.g., Cookiebot, Google Analytics, Hubspot, LinkedIn, ZoomInfo)
  • Digital advertising vendors and ad trackers (e.g., Google Ads, Hubspot, LinkedIn, ZoomInfo)
  • AI vendors
  • Video content hosts and providers (e.g., Hubspot, YouTube)
  • Consumer reporting agencies or credit reporting agencies
  • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
  • Insurance carriers, administrators, and brokers
  • Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)
  • Our affiliated entities, including parent entities, subsidiaries, and affiliated entities
  • Original equipment manufacturers (OEM) (suppliers and makers of the products we sell or lease to our customers)

Sold To or Shared With

For data collected through our website, we sell some of this data to Data Analytics Vendors, Digital Advertising Vendors and Ad Trackers, AI Vendors, and Video Content Hosts and Providers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

 

Category

Account Information

Examples

Username and password for access to Company accounts, databases, computers, and systems, and any required security or access code, password, security questions, or credentials allowing access to Company accounts.

Disclosed in the Last 12 Months To

Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants.

Sold To or Shared With

Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising.

 

Category

Professional or Employment-Related Information

Examples

Information regarding educational history, prior job experience, occupation, and employer information. For independent contractors: information contained in tax forms/1099 forms, safety records, licensing and certification records, and information related to services provided, including any statements of work.

Disclosed in the Last 12 Months To

  • Financial institutions
  • Government agencies
  • Consumer reporting agencies or credit reporting agencies
  • Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)
  • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
  • Insurance carriers, administrators, and brokers

Sold To or Shared With

Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising.

 

Category

Internet or Other Electronic Network Activity

Examples

Date and time of your visit to this website; webpages visited; links clicked on the website; session identifiers; browser ID; browser type and characteristics; device ID and characteristics or attributes; referring URLs; mobile phone make, model and serial number; mobile service provider; operating system; form information downloaded; domain name from which our site was accessed; search history; interaction-level telemetry; cookies; and internet or other electronic network activity information related to usage of Company networks, servers, intranet, or shared drives, as well as Company-owned computers and electronic devices, including system and file access logs, security clearance level, browsing history, search history, and usage history.

Disclosed in the Last 12 Months To

  • Marketing support vendors and vendors that support managing or hosting the website
  • Transaction support vendors (e.g., check guaranty, payment processors)
  • Data analytics vendors (e.g., Cookiebot, Google Analytics, Hubspot, LinkedIn, ZoomInfo)
  • Digital advertising vendors and ad trackers (e.g., Google Ads, Hubspot, LinkedIn, ZoomInfo)
  • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants

Sold To or Shared With

For data collected through our website, we sell some of this data to Data Analytics Vendors, and Digital Advertising Vendors and Ad Trackers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising.

 

Category

Form and other Electronic Submission Information

Examples

Information submitted through the website, including any webforms, and search bar queries.

Disclosed in the Last 12 Months To

    • Government agencies
    • Promotional or other fulfilment vendors
    • Marketing, tracking, and retargeting vendors and vendors that support managing or hosting the website
    • Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone
    • Lead providers (referral sources)
    • Transaction support vendors (e.g., check guaranty, payment processors)
    • Data analytics vendors (e.g., Cookiebot, Google Analytics, Hubspot, LinkedIn, ZoomInfo)
    • Digital advertising vendors and ad trackers (e.g., Google Ads, Hubspot, LinkedIn, ZoomInfo)
    • AI vendors
    • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants

Sold To or Shared With

For data collected through our website, we sell some of this data to Data Analytics Vendors, Digital Advertising Vendors and Ad Trackers, and AI Vendors (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising.

 

Category

Geolocation Data

Examples

IP address.

Disclosed in the Last 12 Months To

  • Data analytics vendors (e.g., Cookiebot, Google Analytics, Hubspot, LinkedIn, YouTube, ZoomInfo)
  • Digital advertising vendors and ad trackers (e.g., Google Ads, Hubspot, LinkedIn, YouTube, ZoomInfo)
  • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants

Sold To or Shared With

For data collected through our website, we sell some of this data to Data Analytics Vendors and Digital Advertising Vendors and Ad Trackers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

 

Category

Online Portal Access and Usage Information

Examples

Username and password, account history, usage history, file access logs, security clearance level, and any information submitted through the account.

Disclosed in the Last 12 Months To

Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants

Sold To or Shared With

Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising.

 

Category

Audio, Electronic, Visual, or Similar Information

Examples

Your image when recorded or captured in surveillance camera footage or in pictures taken on our premises, at our events, or that you share with us; video and audio recordings of calls and virtual meetings as disclosed to you at the time of the call.

Disclosed in the Last 12 Months To

Sold To or Shared With

Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising.

 

Category

Facility & Systems Access Information

Examples

Information identifying you if you accessed our secure company facilities, systems, networks, computers, and equipment, at what times, login credentials, or other security access method.

Disclosed in the Last 12 Months To

Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants

Sold To or Shared With

Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising.

 

What Sensitive Personal Information We Collect

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information we plan to collect:

  1. Personal Identifiers (Social Security Number (SSN), driver’s license, state identification card, or passport number)
  2. Account Information (your Company account log-in in combination with any required security or access code, password, or credentials allowing access to the account)
  3. Biometric Information (to the extent that the AI call recording vendor renders an audio recording of a call into a voiceprint)

Personal Information does not include:

  • Publicly available information from government records.
  • Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer or from widely distributed media.
  • Information made available by a person to whom the consumer has disclosed the information if the consumer has not restricted the information to a specific audience.
  • Deidentified or aggregated information.

Sources of Personal Information

We may collect your Personal Information from the following sources:

  • You the consumer when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our stores or physical locations, when you purchase or inquire about any of our products or services.
  • Our employees, contractors, vendors, suppliers, guests, visitors, other consumers, and customers based on your interactions with them (if any)
  • We utilize cookies to automatically collect information about our website visitors
  • Surveillance cameras at our physical locations
  • Lead generators and referral sources
  • Credit and consumer reporting agencies
  • Social media platforms
  • Third party customer databases
  • Our affiliates, including parent and subsidiary entities
  • Company systems, networks, software applications, and databases you log into or use

To Whom We Disclose Personal Information

We may disclose, sell, or share your Personal Information to/with the following categories of service providers, contractors, or third parties:

  • Financial institutions
  • Government agencies
  • Promotional or other fulfilment vendors
  • Marketing support vendors and vendors that support managing or hosting the website
  • Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, phone, or that record, transcribe, summarize, or process phone calls and meetings
  • Lead providers (referral sources)
  • Transaction support vendors (e.g., check guaranty, payment processors)
  • Data analytics vendors (e.g., Cookiebot, Google Analytics, Hubspot, LinkedIn, ZoomInfo)
  • Digital advertising vendors and ad trackers (e.g., Google Ads, Hubspot, LinkedIn, ZoomInfo)
  • AI vendors, which include but are not limited to AI call recording vendors whom we engage to record, transcribe, summarize, and process calls or meetings
  • Video content hosts and providers
  • Consumer reporting agencies or credit reporting agencies
  • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
  • Insurance carriers, administrators, and brokers
  • Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)
  • Original equipment manufacturers (OEM) (suppliers and makers of the products we sell or lease to our customers)
  • Our affiliates, including parent entities, subsidiaries, and affiliated entities

Reasons Why We Collect, Use, Retain, and Disclose Personal Information

We may collect, use, and disclose your Personal Information for any of the following business or commercial purposes:

    1. To fulfill or meet the purpose for which you provided the information, or a purpose reasonably associated with the context in which you provided the information and consistent with reasonable consumer expectations.
    2. To provide you or our customers with the requested products or services.
    3. To process, complete, and maintain records on transactions.
    4. To provide warranty coverage on products and services.
    5. To retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages.
    6. To schedule, manage and keep track of customer appointments.
    7. To maintain records of when customers decline a service or sale.
    8. To respond to consumer inquiries, including requests for information, customer support online, and phone calls.
    9. To provide interest-based and targeted advertising.
    10. To enrich the data in our customer relationship system, and to provide certain customer contact information back to the vendor providing data enrichment services.
    11. To comply with our contractual obligations to our marketing partners and vendors.
    12. To engage in corporate transactions, including mergers, acquisitions, and joint ventures, as well as due diligence in proposed or pending corporate transactions.
    13. To contact you by email, telephone calls, mail, SMS, or other equivalent forms of communication regarding updates or informative communications related to the functionalities, services, or other information you requested the Company provide to you.
    14. To provide the Chat Function on our Website.
    15. To operate the Telephone AI Vendor.
    16. To embed and display video content hosted on third-party platforms.
    17. To enable user interaction with hosted video content.
    18. To improve user experience on our website and online portal.
    19. To understand the demographics of our website visitors.
    20. To detect security incidents.
    21. To debug, identify, and repair errors that impair existing intended functionality of our website.
    22. To protect against malicious or illegal activity and prosecute those responsible.
    23. To verify and respond to consumer requests.
    24. To prevent identity theft.
    25. To conduct risk assessments under applicable consumer privacy laws.
    26. To conduct cybersecurity audits under applicable consumer privacy laws.
    27. To conduct internal audits, compliance assessments, data analytics, and quality assurance activities.
    28. To engage in strategic planning and operational efficiency.
    29. Additional Independent Contractor Purposes:
      1. To comply with state and federal law and regulations requiring businesses to maintain certain records (accident or safety records, and tax records/1099 forms).
      2. To engage the services of independent contractors and compensate them for services.
      3. To evaluate, make, and communicate decisions regarding an independent contractor, including decisions to hire and/or terminate.
      4. To grant independent contractors access to secure Company facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
      5. To implement, monitor, and manage electronic security measures on independent contractor devices that are used to access Company networks and systems.
      6. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company.

 

Do We Sell Your Information?

We do NOT and will not sell or share your Personal Information in exchange for monetary consideration. However, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above.

We may sell or share your Personal Information for the following business or commercial purposes:

  1. To provide interest-based and targeted advertising.
  2. To enrich the data in our customer relationship system, and to provide certain customer contact information back to the vendor providing data enrichment services.
  3. To comply with our contractual obligations to our marketing partners and vendors.
  4. To provide the Chat Function on our Website.
  5. To embed and display video content hosted on third-party platforms.
  6. To enable user interaction with hosted video content.
  7. To understand the demographics of our website visitors.

Other than these exceptions, we do not and will not disclose your Personal Information to any third party in exchange for monetary or other valuable consideration or share your Personal Information for cross-context behavioral advertising.

Notice of Right of California Residents to Opt-Out of the Selling and Sharing of Your Information

You have the right to tell us NOT to sell or share your Personal Information. You have the full and free right to opt-out of our disclosure of your Personal Information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the CCPA. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

  • Send an email to: privacy@vectorusa.com.
  • Visit VectorUSA’s website at: https://www.vectorusa.com/. Click on “Do Not Sell or Share My Personal Information” to be taken to the Cookie Declaration page, where you can make or change your cookie consent.
  • You can use a Global Privacy Controls (GPC) signal. VectorUSA will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales. We will display that your opt-out preference signal was honored in the cookie banner.
  • If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at 855-895-6845 for assistance and a representative will assist in meeting your needs.

You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at 855-895-6845 to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to the Company. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

 

Opt-Out Preference Signals

Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services. We encourage users who have DNTs to use GPCs.

Consumers Under the Age of 16

We do not knowingly sell or share the Personal Information of consumers under 16 years of age.

Retention of Personal Information

We will retain each category of Personal Information for as long as we continue to have a legal or business need to retain it consistent with the purposes for which the information was collected. Your Personal Information may be stored or maintained in a variety of different records, files, databases, and information systems some of which are controlled or managed by vendors. As a result, we are unable to predict at the point of collection of your information how long the information will be retained, as it depends on many factors. In deciding how long to retain each category of Personal Information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statute of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

Because the law prescribes minimum periods for retention of certain records, some records will be retained for at least the duration of the required period plus a certain number of years. Retention is often measured from occurrence of a triggering event but we may also measure the retention period from either (1) the date the record or data was collected, created, or last modified, (2) the date of the particular transaction to which the record or data pertains, or (3) another triggering event that is determined to be reasonable and appropriate based on the nature of the data and the legal/business needs for its continued use.

If the business purposes for collecting the Personal Information, and legal reasons for retaining the Personal Information, have both expired, we will purge the information in a secure manner.

Co-Branded Services

From time to time, we may enter an arrangement with another company that is not owned by or affiliated with us to provide additional products or services. These arrangements may include business partners, sponsors, and co-branded online services (referred to here as “co-branded services”). Any information, including Personal Information, that you provide on one of these co-branded services may be shared with these partners. By participating in activities or providing your information for these co-branded services, you consent to our providing your information to those partners. Separate privacy policies may apply to these partners’ uses of your Personal Information.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Such parties only have access to the Personal Information needed to perform these functions and may not use or store the information for any other purpose.

Business Transfers

In the event we sell or transfer a particular portion of our business assets, information of consumers may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers may be transferred as part of the acquisition.

Compliance with Law and Safety

We may disclose specific Personal and/or Sensitive Personal Information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies, Pixels, and Other Tracking Technologies

Our website may store or retrieve information on your browser, mostly in the form of cookies. A cookie is a small piece of data (text file) that a website – when visited by a user – places on the user’s device to remember information about the user.

This type of cookie is set by us and is referred to as a “first-party cookie.” Our website uses first-party cookies primarily to make the website work as you expect it to. For example, we use the information we collect through first-party cookies to allow you to navigate between pages efficiently, analyze how well our website is performing, and understand the content that you spent the most time reviewing. In some cases, we use first-party cookies to store information that we use for targeted advertising.

We also incorporate cookies and similar technologies, such as pixels, tags, and web beacons, from outside our website’s domain (“third-party cookies”). Third-party cookies gather information to enable our vendors to provide a range of services to us, including targeted advertising and measuring the success of our advertising campaigns.

Below is a detailed list of the categories of first- and third-party cookies we use on our website. You can prevent the collection of data by non-essential performance, functional, and/or marketing cookies by clicking on Do Not Sell or Share My Personal Information in our website footer, which will direct you to the Cookie Declaration page, where you can make or change your cookie consent.

How We Use Cookies

We make use of cookies under the following circumstances and for the following reasons:

  • Provide you with services available through the website and to enable you to use some of its features
  • For security related purposes
  • Authenticate users and prevent fraudulent use of user accounts
  • Identify if users have accepted the use of cookies on the website
  • Compile data about website traffic and how users use the website to offer a better website experience
  • Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience, or to avoid you having to re-enter your preferences every time you use the website
  • Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website

Essential Cookies

Essential cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the website from working correctly or might prevent the Website from working at all.

Non-Essential Cookies

Non-Essential cookies are not essential to the website functionality but serve some other unique purpose in three subcategories:

  1. “Performance” cookies (sometimes referred to as static cookies) collect information about the user’s behavior on the website without collecting personal information, for example:
    • Pages the user visits.
    • Ads the user views.
    • Ads or site features that the user clicks.
  2. “Functional” cookies (sometimes called preference cookies) track and remember the user’s preferences and past choices on the website to provide a personalized user experience. For example, functional cookies can collect:
    • Usernames
    • Passwords
    • Regions
  3. “Targeting” cookies (sometimes called preference cookies) can track:
    • Content the user views
    • Links the user follows
    • The user's browser and device information and IP address

Please note: Organizations can use targeting cookies to track and influence users by building user profiles or displaying advertisements.

Information on Some of the Cookies in Use on our Site

For information on some of the cookies we use on our site, please review the policies from some of our vendors:

Cookie Management

You can control and manage cookies associated with your browser. If you are interested in controlling and managing cookies from your browser including any set by our Website, please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on different ways to configure your browser’s cookie settings.

If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three third party programs that clean out tracking cookies.

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals (with the exception of Global Privacy Controls as explained above in the section of this policy on “Opt-Out Preference Signals”).

You can adjust your advertising preferences on mobile devices through your device settings. Below you can find some guidance based on your type of mobile device:

DAA

Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA), which maintains a self-regulatory program along with a website where people can opt out of interest-based advertising from their members. To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/.

    • To opt-out of data collection for interest-based advertising across mobile applications by participating companies, download the DAA’s AppChoices mobile application opt-out offering found here: https://youradchoices.com/appchoices.
    • Some vendors do not participate in the DAA or self-regulatory programs for online behavioral advertising or have developed their own processes for allowing consumers to opt-out: https://branch.app.link/optout
    • Some devices and apps do not have access to web-based browser cookie opt-outs. To learn more about the advertising opt-outs provided by your mobile device's operating system (like iOS and Android) or the device manufacture, click here.

Non-Participant Opt-Out Options

  • Some vendors do not participate in the DAA or self-regulatory programs for online behavioral advertising or have developed their own processes for allowing consumers to opt-out: https://branch.app.link/optout

  • Some devices and apps do not have access to web-based browser cookie opt-outs. To learn more about the advertising opt-outs provided by your mobile device's operating system (like iOS and Android) or the device manufacture, click here.

External Links

Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

Passwords

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

How We Protect the Information that We Collect

The protection of the information that we collect about visitors to our websites is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

  • We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
  • We restrict access to private information to those who need such access in the course of their duties for us.
  • We keep automatically collected data and voluntarily collected data separate at all times.
  • We use internal encryption on all data stores that house voluntarily captured data.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States.

Use of Automated Decision-Making Technology (ADMT)

We may make some significant decisions with what is considered an Automated Decision-Making Technology. Certain uses of ADMT data may be subject to the Right to Opt Out. More information about the use of an ADMT and the ability to opt out can be found in the ADMT Pre-Use Notice provided to you separately, which will be provided to individuals for whom ADMT is used.

Rights Under the CCPA

If you are a California resident, you have the following rights pursuant to the CCPA:

Right to Know

The right to request that we identify (1) the categories of Personal Information we have collected about you, (2) the categories of sources from which the Personal Information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we disclose Personal Information, (5) the categories of Personal Information we sold or shared about you, and for each category identified, the categories of third parties to whom we sold or shared that particular category of Personal Information, and (6) the categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of service providers or contractors to whom we disclosed that particular category of Personal Information.

Right to Access

The right to request that we provide you access to or disclose to you the specific pieces of Personal Information we have collected from or about you.

Right to Delete

The right to request that we delete Personal Information that we collected from you, subject to certain exceptions.

Right to Correct

The right to request that we correct inaccurate Personal Information (to the extent such an inaccuracy exists) that we maintain about you, and ensure any corrected data remains corrected.

Right to Opt-Out

The right to opt-out of the selling or sharing of your Personal Information to third parties.

Right to Opt-Out of ADMT

The right to opt-out of the use of ADMT to make a significant decision about you.

Right to Access ADMT

The right to information about the use of ADMT to make a significant decision about you.

Right to No Retaliation

The right to not be retaliated against for exercising privacy rights conferred by the CCPA, including when a consumer is an applicant to an educational program, a job applicant, a student, an employee, or an independent contractor.

 

Submitting a Consumer Request

You can submit any of the above types of consumer requests through any of the options below:

    • Submit an online request by sending an email to privacy@vectorusa.com.
    • Call our privacy toll-free line at 855-895-6845.

How We Will Verify That it is Really You Submitting the Request

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, Right to Correct, or Access ADMT request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.

Responding to Your Right to Know, Right to Access, Right to Delete, Right to Correct, and Access ADMT Requests

Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within 45 calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For a request to correct inaccurate Personal Information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we cannot comply with a request, if applicable.

Responding to Your Request to Opt-Out of the Selling or Sharing of Your Personal Information

We will act upon a consumer request to opt-out within 15 days of its receipt. We will notify all third parties to whom we have sold or shared Personal Information of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Responding to Your Request to Opt-Out of ADMT

Upon receipt of a request to opt-out of ADMT, if it is received before we initiate that processing, we will not initiate processing your Personal Information using the ADMT. If you did not opt-out in response to the Pre-Use Notice and submitted a request to opt-out after we initiated processing, we will act upon a consumer request to opt-out within 15 days of its receipt. We will notify all service providers, contractors, or other persons to whom we disclosed or made Personal Information available of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

A request to opt-out of ADMT need not be a verifiable request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we will inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either: (a) execute a valid, verifiable, and notarized power of attorney; or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.

Other California Privacy Rights

The California Civil Code permits California residents with whom we have an established business relationship to request that we provide you with a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email privacy@vectorusa.com, or write to us at 20917 Higgins Court, Torrance, CA 90501. Please mention that you are making a “California Shine the Light” inquiry.

Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

Questions About the Policy

If you have any questions about this Privacy Policy, please contact us at privacy@vectorusa.com or call 855-895-6845.

**Updated August 5, 2026.

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