VectorUSA (the “Company,” “us,” or “we”) has developed this privacy policy out of respect for the privacy of individual consumers. This policy describes the Personal Information we collect, use, and disclose, both offline and online, about individual consumers who visit or interact with this website or related online services, utilize the chat feature on our website, communicate with us by telephone, and visit any of our offices, stores, facilities, or locations, purchase or inquire about any of our products or services, or otherwise interact or do business with us. “Personal Information” means any information that identifies, relates to, describes, references, or can reasonably identify an individual.
Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some directly from you when voluntarily submit information using a form on the website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. We may also collect some information about you from our vendors and/or third parties that provide services to us. For more information on the categories of sources from which we collect Personal Information, see the section titled “Sources of Personal Information” below.
Additionally, whenever you communicate, interact, or do business with us, we will collect Personal Information from you or about you in the course of our interaction or dealings with you, whether online or offline.
This policy does not apply to information collected from or about job applicants regarding their application for employment or candidacy. If you are a job applicant, click HERE for our Job Applicant Notice and Privacy Policy.
This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries. If you are a California resident (who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees), you may request access to our Employee Privacy Policy by sending an email to privacy@vectorusa.com.
By using the chat feature, you consent to our collection and analysis of all Personal Information provided. The chat feature utilizes a chatbot or artificial intelligence technology. We utilize a vendor called HubSpot (“Chat Vendor”) to process, analyze, and store the contents of the chat on our behalf. The Chat Vendor may disclose information you provide to other Chat Vendor customers and/or their affiliated entities, distributors, agents, and contractors. Additionally, the Chat Vendor uses integrations which may make information you provide available to other vendors our Company uses. For more information on how the Chat Vendor may use or disclose your Personal Information, please review their privacy policy HERE. By using these forms and features, you direct the Company to disclose to and share with the Chat Vendor any Personal Information you provide. You cannot use the chat feature without consenting to these terms and to the disclosure of your Personal Information to the Chat Vendor who may use or disclose the information for their own commercial purposes. If you do not consent to such disclosure, please do NOT use the chat feature.
The Company’s phone system is supported by a third party vendor, Gong (“Telephone AI Vendor”), that utilizes AI technology. The Telephone AI Vendor may record and transcribe information from incoming calls in real-time use the information for its own purposes, including to train its AI model. The Telephone AI Vendor may disclose information you provide to their affiliated entities, distributors, agents, and contractors. Additionally, the Telephone AI Vendor uses integrations which may make information you provide available to other vendors our Company uses. For more information on how the Telephone AI Vendor may use or disclose Personal Information, please review their privacy policy HERE. By calling the Company, you consent to the collection and analysis of any Personal Information provided. If you do not consent to such use and disclosure, please do NOT call the Company.
Based on your specific transactions and interactions with us or our website, we will or may collect, and we have in the last 12 months collected, the following categories of Personal Information from or about you. For each category of information, we identify the categories of third parties, service providers, and contractors to whom we have disclosed, sold, and/or shared the information in the last 12 months. The examples provided in each category are not intended to be an exhaustive list or an indication of all specific pieces of information we collect from or about you in each category, but rather the examples are to provide you a meaningful understanding of the types of information that may be collected within each category.
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Category |
Identifiers |
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Examples |
Name, alias, social security number, date of birth, driver’s license number, state identification card number, IP address, or Company ID number. |
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Disclosed in the Last 12 Months To |
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Sold To or Shared With |
For data collected through our website, we sell some of this data to Data Analytics Vendors, Digital Advertising Vendors and Ad Trackers, AI Vendors, and Video Content Hosts and Providers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising. |
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Category |
Contact Information |
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Examples |
Home, postal or mailing address, email address, home phone number, cell phone number. |
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Disclosed in the Last 12 Months To |
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Sold To or Shared With |
For data collected through our website, we sell some of this data to Data Analytics Vendors, Digital Advertising Vendors and Ad Trackers, AI Vendors, and Video Content Hosts and Providers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising. |
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Category |
Account Information |
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Examples |
Username and password for access to Company accounts, databases, computers, and systems, and any required security or access code, password, security questions, or credentials allowing access to Company accounts. |
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Disclosed in the Last 12 Months To |
Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants. |
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Sold To or Shared With |
Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising. |
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Category |
Professional or Employment-Related Information |
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Examples |
Information regarding educational history, prior job experience, occupation, and employer information. For independent contractors: information contained in tax forms/1099 forms, safety records, licensing and certification records, and information related to services provided, including any statements of work. |
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Disclosed in the Last 12 Months To |
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Sold To or Shared With |
Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising. |
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Category |
Internet or Other Electronic Network Activity |
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Examples |
Date and time of your visit to this website; webpages visited; links clicked on the website; session identifiers; browser ID; browser type and characteristics; device ID and characteristics or attributes; referring URLs; mobile phone make, model and serial number; mobile service provider; operating system; form information downloaded; domain name from which our site was accessed; search history; interaction-level telemetry; cookies; and internet or other electronic network activity information related to usage of Company networks, servers, intranet, or shared drives, as well as Company-owned computers and electronic devices, including system and file access logs, security clearance level, browsing history, search history, and usage history. |
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Disclosed in the Last 12 Months To |
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Sold To or Shared With |
For data collected through our website, we sell some of this data to Data Analytics Vendors, and Digital Advertising Vendors and Ad Trackers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. |
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Category |
Form and other Electronic Submission Information |
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Examples |
Information submitted through the website, including any webforms, and search bar queries. |
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Disclosed in the Last 12 Months To |
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Sold To or Shared With |
For data collected through our website, we sell some of this data to Data Analytics Vendors, Digital Advertising Vendors and Ad Trackers, and AI Vendors (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. |
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Category |
Geolocation Data |
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Examples |
IP address. |
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Disclosed in the Last 12 Months To |
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Sold To or Shared With |
For data collected through our website, we sell some of this data to Data Analytics Vendors and Digital Advertising Vendors and Ad Trackers (not for monetary consideration but for other valuable consideration), and we also share the data with these third parties for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising. |
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Category |
Online Portal Access and Usage Information |
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Examples |
Username and password, account history, usage history, file access logs, security clearance level, and any information submitted through the account. |
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Disclosed in the Last 12 Months To |
Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants |
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Sold To or Shared With |
Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising. |
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Category |
Audio, Electronic, Visual, or Similar Information |
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Examples |
Your image when recorded or captured in surveillance camera footage or in pictures taken on our premises, at our events, or that you share with us; video and audio recordings of calls and virtual meetings as disclosed to you at the time of the call. |
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Disclosed in the Last 12 Months To |
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Sold To or Shared With |
Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising. |
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Category |
Facility & Systems Access Information |
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Examples |
Information identifying you if you accessed our secure company facilities, systems, networks, computers, and equipment, at what times, login credentials, or other security access method. |
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Disclosed in the Last 12 Months To |
Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants |
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Sold To or Shared With |
Not sold for monetary or other valuable consideration. Not shared for cross-context behavioral advertising. |
Of the above categories of Personal Information, the following are categories of Sensitive Personal Information we plan to collect:
Personal Information does not include:
We may collect your Personal Information from the following sources:
We may disclose, sell, or share your Personal Information to/with the following categories of service providers, contractors, or third parties:
We do NOT and will not sell or share your Personal Information in exchange for monetary consideration. However, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above.
We may sell or share your Personal Information for the following business or commercial purposes:
Other than these exceptions, we do not and will not disclose your Personal Information to any third party in exchange for monetary or other valuable consideration or share your Personal Information for cross-context behavioral advertising.
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You have the right to tell us NOT to sell or share your Personal Information. You have the full and free right to opt-out of our disclosure of your Personal Information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the CCPA. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:
You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at 855-895-6845 to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to the Company. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf. A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent. |
Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales.
Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services. We encourage users who have DNTs to use GPCs.
We do not knowingly sell or share the Personal Information of consumers under 16 years of age.
Because the law prescribes minimum periods for retention of certain records, some records will be retained for at least the duration of the required period plus a certain number of years. Retention is often measured from occurrence of a triggering event but we may also measure the retention period from either (1) the date the record or data was collected, created, or last modified, (2) the date of the particular transaction to which the record or data pertains, or (3) another triggering event that is determined to be reasonable and appropriate based on the nature of the data and the legal/business needs for its continued use.
If the business purposes for collecting the Personal Information, and legal reasons for retaining the Personal Information, have both expired, we will purge the information in a secure manner.
From time to time, we may enter an arrangement with another company that is not owned by or affiliated with us to provide additional products or services. These arrangements may include business partners, sponsors, and co-branded online services (referred to here as “co-branded services”). Any information, including Personal Information, that you provide on one of these co-branded services may be shared with these partners. By participating in activities or providing your information for these co-branded services, you consent to our providing your information to those partners. Separate privacy policies may apply to these partners’ uses of your Personal Information.
We may use other companies and individuals to perform certain functions on our behalf. Such parties only have access to the Personal Information needed to perform these functions and may not use or store the information for any other purpose.
In the event we sell or transfer a particular portion of our business assets, information of consumers may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers may be transferred as part of the acquisition.
We may disclose specific Personal and/or Sensitive Personal Information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.
Our website may store or retrieve information on your browser, mostly in the form of cookies. A cookie is a small piece of data (text file) that a website – when visited by a user – places on the user’s device to remember information about the user.
This type of cookie is set by us and is referred to as a “first-party cookie.” Our website uses first-party cookies primarily to make the website work as you expect it to. For example, we use the information we collect through first-party cookies to allow you to navigate between pages efficiently, analyze how well our website is performing, and understand the content that you spent the most time reviewing. In some cases, we use first-party cookies to store information that we use for targeted advertising.
We also incorporate cookies and similar technologies, such as pixels, tags, and web beacons, from outside our website’s domain (“third-party cookies”). Third-party cookies gather information to enable our vendors to provide a range of services to us, including targeted advertising and measuring the success of our advertising campaigns.
Below is a detailed list of the categories of first- and third-party cookies we use on our website. You can prevent the collection of data by non-essential performance, functional, and/or marketing cookies by clicking on Do Not Sell or Share My Personal Information in our website footer, which will direct you to the Cookie Declaration page, where you can make or change your cookie consent.
We make use of cookies under the following circumstances and for the following reasons:
Essential cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the website from working correctly or might prevent the Website from working at all.
Non-Essential cookies are not essential to the website functionality but serve some other unique purpose in three subcategories:
Please note: Organizations can use targeting cookies to track and influence users by building user profiles or displaying advertisements.
For information on some of the cookies we use on our site, please review the policies from some of our vendors:
You can control and manage cookies associated with your browser. If you are interested in controlling and managing cookies from your browser including any set by our Website, please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on different ways to configure your browser’s cookie settings.
If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three third party programs that clean out tracking cookies.
Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals (with the exception of Global Privacy Controls as explained above in the section of this policy on “Opt-Out Preference Signals”).
You can adjust your advertising preferences on mobile devices through your device settings. Below you can find some guidance based on your type of mobile device:
Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA), which maintains a self-regulatory program along with a website where people can opt out of interest-based advertising from their members. To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/.
Some vendors do not participate in the DAA or self-regulatory programs for online behavioral advertising or have developed their own processes for allowing consumers to opt-out: https://branch.app.link/optout
Some devices and apps do not have access to web-based browser cookie opt-outs. To learn more about the advertising opt-outs provided by your mobile device's operating system (like iOS and Android) or the device manufacture, click here.
Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.
The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.
The protection of the information that we collect about visitors to our websites is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:
We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States.
We may make some significant decisions with what is considered an Automated Decision-Making Technology. Certain uses of ADMT data may be subject to the Right to Opt Out. More information about the use of an ADMT and the ability to opt out can be found in the ADMT Pre-Use Notice provided to you separately, which will be provided to individuals for whom ADMT is used.
If you are a California resident, you have the following rights pursuant to the CCPA:
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Right to Know |
The right to request that we identify (1) the categories of Personal Information we have collected about you, (2) the categories of sources from which the Personal Information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we disclose Personal Information, (5) the categories of Personal Information we sold or shared about you, and for each category identified, the categories of third parties to whom we sold or shared that particular category of Personal Information, and (6) the categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of service providers or contractors to whom we disclosed that particular category of Personal Information. |
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Right to Access |
The right to request that we provide you access to or disclose to you the specific pieces of Personal Information we have collected from or about you. |
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Right to Delete |
The right to request that we delete Personal Information that we collected from you, subject to certain exceptions. |
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Right to Correct |
The right to request that we correct inaccurate Personal Information (to the extent such an inaccuracy exists) that we maintain about you, and ensure any corrected data remains corrected. |
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Right to Opt-Out |
The right to opt-out of the selling or sharing of your Personal Information to third parties. |
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Right to Opt-Out of ADMT |
The right to opt-out of the use of ADMT to make a significant decision about you. |
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Right to Access ADMT |
The right to information about the use of ADMT to make a significant decision about you. |
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Right to No Retaliation |
The right to not be retaliated against for exercising privacy rights conferred by the CCPA, including when a consumer is an applicant to an educational program, a job applicant, a student, an employee, or an independent contractor. |
You can submit any of the above types of consumer requests through any of the options below:
If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, Right to Correct, or Access ADMT request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.
Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within 45 calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
For a request to correct inaccurate Personal Information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we cannot comply with a request, if applicable.
We will act upon a consumer request to opt-out within 15 days of its receipt. We will notify all third parties to whom we have sold or shared Personal Information of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.
A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
Upon receipt of a request to opt-out of ADMT, if it is received before we initiate that processing, we will not initiate processing your Personal Information using the ADMT. If you did not opt-out in response to the Pre-Use Notice and submitted a request to opt-out after we initiated processing, we will act upon a consumer request to opt-out within 15 days of its receipt. We will notify all service providers, contractors, or other persons to whom we disclosed or made Personal Information available of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.
A request to opt-out of ADMT need not be a verifiable request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we will inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either: (a) execute a valid, verifiable, and notarized power of attorney; or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.
The California Civil Code permits California residents with whom we have an established business relationship to request that we provide you with a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email privacy@vectorusa.com, or write to us at 20917 Higgins Court, Torrance, CA 90501. Please mention that you are making a “California Shine the Light” inquiry.
By using this website, you consent to all terms and conditions expressed in this Privacy Policy.
As our services evolve and we perceive the need or desirability of using information collected in other ways, we may amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.
This policy is in a form that is accessible to consumers with disabilities.
If you have any questions about this Privacy Policy, please contact us at privacy@vectorusa.com or call 855-895-6845.
**Updated August 5, 2026.
General Information
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