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Managed Infrastructure Services

An Integrated Suite of Services, Delivered Efficiently

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IT Managed Services with Unrivaled Speed, Agility, and Responsiveness

More than 70% of IT support for infrastructure services can be performed from a remote location, and remote infrastructure management services reduce labor costs up to 50%, providing your organization up to 30% in overall net savings.

VectorUSA delivers similar results for your organization through the breadth of our services and depth of our expertise. We offer end-to-end managed services solutions tailored to your organization that include defining business processes and requirements, program development, functional support, and ongoing operations and service desk support.

Let us exceed your expectations

We design, build, and manage innovative, adaptable, and scalable technology solutions so our clients serve their customers more effectively.

As one of the largest IT service providers, we improve your staff’s productivity and profitability with our consultative approach and expertise in designing, implementing, and managing data, voice, and video solutions.

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Adaptable Managed Services

VectorUSA works closely with you to define and assess your operational goals and develop a plan to achieve them. Our managed services can include on-site monitoring with 24x7 alerts and response, performance monitoring and analysis, CIO-level consulting, and systems maintenance.

Component Monitoring (Basic)

Service Tier 1: Component Monitoring (Basic)

This service tier provides basic monitoring of technology components to assure they are powered and available. Basic component statistics include power, network availability, CPU and memory utilization, and temperature. 

VectorUSA manages the alerts generated by thresholds crossed and escalates this communication to the client.

Component Management

Service Tier 2: Component Management

Component management is typically required for organizations where business technology components and environments require continuous evaluation, configuration, availability, and improvement. 

Component management services include:

  • Key infrastructure backup and patching
  • Routine system performance reviews
  • Change management 
  • Incident management
Enterprise Management

Service Tier 3: Enterprise Management

Enterprise management services are typically required for technology environments with stringent regulatory or compliance requirements, or where downtime of critical technology systems incurs potential liability or unacceptable costs to business operations. 

Enterprise management services include:

  • Dedicated configuration management
  • Capacity management
  • Knowledge management
  • Business continuity management and testing
  • Design management to limit system downtime

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Comprehensive Support

IT Service Desk 24x7x365

Our U.S.-based service desk technicians provide superior customer service and are available to support your employees all day, every day, freeing you to focus on growing your business. Our seamlessly integrated Network Operations Centers ensure even the most complex issues are solved efficiently and effectively.

Continuous Monitoring and Incident Support

Our experienced staff are ready to investigate and resolve all your technology issues, whether flagged by our remote monitoring and management alerts or raised by your team.

On-Site Emergency and Incident Response

Our entire approach is based on putting our customer first and being proactive. When issues arise, we’re by your side to help.

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End-to-End Management

IT Program and Project Management

Our managed services team guides you through the full lifecycle of every engagement, from developing a plan to bringing together the information on projects, resources, schedules, and monitoring execution. We always have an eye on ensuring stakeholders have the information they need to make the right decisions.

Service Management and Reporting

Our powerful management systems give you the data and reporting you need to know how your infrastructure is performing. Our continuous metrics also help decision makers make data-driven decisions and take the right action.

Cloud Application Management

Our cloud application managed services help clients take full advantage of the flexibility and economics of cloud computing. We work with your team to identify the right platform, migration plan, and maintenance program that works for your operations and unique needs.

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Enterprise Planning

Enterprise Network, Server, and Storage Management

VectorUSA is a vendor-neutral technology provider, which means we focus on recommending the platforms best-suited for your business. We review current applications, conduct system assessments, and determine the optimal solutions for your environment.

Business Continuity Planning

Be prepared for unforeseen circumstances with our business continuity planning services. No matter what strikes, have the peace of mind that you’ll be able to access your data and applications whenever and wherever you are.

Strategic Planning and Consulting Services

Our managed services consultants have a breadth of knowledge across the full suite of technology services so we can align your IT strategy with your business and goals, now and for the future.

Our comprehensive managed services solutions allow us to design, build, and maintain effective and secure networks of all types—including data, voice, and video—so your users can connect with people and information around the world. No matter your industry, we work closely with our technology partners to provide customized IT solutions for your organization.

Enterprise level Infrastructure-as-a-Service (IaaS)

Lower Operational Expenditures and Improve Productivity

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Achieve More Predictable Maintenance and Support

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Sharpen Your Focus on Your Customers

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Align IT Investments with Business Priorities

Help Desk and E-911 Solutions

Improve Internal Staff Efficiency

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Reduce the Risks of Staffing Shortages and Technology Complexity

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A Holistic Approach to IT

With a diverse, vendor-neutral portfolio of technology partners, our managed services solutions provide efficient, effective, and reliable IT solutions. We offer a holistic approach, developed through decades of experience, thousands of successful projects, and hundreds of long-term client relationships. 

Professional Services

  • Consulting
  • Project planning
  • Site surveys
  • Program and project management
  • Network documentation

Support and Maintenance Services

  • Network asset and assessment
  • Network migration planning
  • Network management and monitoring

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