Project Description

Objective

Yucaipa-Calimesa Joint Unified School District needed to upgrade its Cisco VoIP. The District needed a customized suite of services for systems monitoring and maintenance that would include complete care and support 24 hours a day, 365 days per year.

Solution

VectorUSA Managed Services provided complete care and support for their district-wide Cisco VoIP system, including support of its new Call Manager and Unity system. Our engineers monitored all Aeries Student Information Servers, including daily backup logs of the district’s SIS database. VectorUSA network engineers conducted monthly analyses of systems performance, and held quarterly consulting reviews. We conducted quarterly vulnerability analyses of Internet-facing server systems, audited the SIS system’s Microsoft-based security configuration, and a pool of flexible service hours used to provide technical support for all aspects of the district’s information technology program. Engineers with VectorUSA were able to upgrade the Cisco VoIP system with little or no disruption to the school, students or staff. The District’s communications systems are monitored 24 hours a day, seven days a week, 365 days a year – including weekends and holidays.

VectorUSA was the Prime Contractor on this VoIP and Managed Services project. We designed, managed, implemented and executed the full delivery of all products and services. At the completion of the project, VectorUSA provided training, management and trouble-shoot training of the complete solution.