Managed Solutions

The Department of Interior’s purpose is to protect our nation’s natural resources and cultural heritage.

Challenge

The Department of Interior relies on several critical technologies to support its mission and responsibilities to the American people.

One such technology is its voice environment. DOI requires its voice network to be available at least 98% of the time to operate optimally.

Managing and maintaining technology is not the core competency of the Agency. Therefore, without the internal capability to fully support this essential technology, they need to utilize outside resources.

Solution

VectorUSA proposed and implemented a Managed Service solution to provide day-to-day management and support for the Agency’s voice environment across seven locations within Colorado, Virginia, and Washington, DC.

To maintain the uptime requirement on an ongoing basis VectorUSA leverages two FTEs onsite.

Additionally, we have 10-12 seasoned IT personnel working remotely to provide 24x7x365 support.

Benefits

Since working with us, the DOI has seen a reliable uptime exceeding
 the required minimum threshold. We provide Event Management, Incident Management, Service Request Management, and regular Governance Meetings.

As a result, the Agency is seeing reduced incident volume, faster response and shortened remediation times.

Technology is an ever-changing, ever-evolving industry. In addition to the sustainment of the current environment, our engagement enables cooperative technology road-mapping to help continually improve services the Agency provides to our country.